Frequently Asked Questions About NDIS Cleaning Services
NDIS-funded cleaning services are an essential support option for participants who need a little extra help keeping their living spaces clean, safe, and comfortable. At New Look Townsville, we know that many families and individuals have questions about how these cleaning services work under the NDIS, who qualifies, and what they can expect.
In this blog, we’ll tackle some of the most frequently asked questions and share how New Look Townsville is dedicated to providing a smooth, efficient, and participant-centered cleaning experience.
What Are NDIS Cleaning Services?
NDIS cleaning services fall under the core support of the National Disability Insurance Scheme. These services are designed to assist participants who may struggle to keep their homes clean due to their disabilities. The support can include:
1. General house cleaning
2. Mopping, vacuuming, and dusting
3. Bathroom and kitchen sanitation
4. Laundry and ironing
5. Changing bed linen
6. Rubbish removal
The aim is to help participants live in a healthy and hygienic environment that promotes their overall well-being.
Are You Eligible for NDIS Cleaning Services?
You might qualify if:
1. You're an approved NDIS participant
2. You have funding under Core Supports – Assistance with Daily Life
3. You need cleaning help because of disability-related challenges
If you're not sure whether cleaning support is part of your plan, your Support Coordinator or NDIS planner can assist you in reviewing your funding.
How Often Can I Schedule Cleaning Services?
Cleaning schedules are quite flexible and tailored to your individual needs. Some common options include:
1. Weekly or fortnightly cleaning
2. Monthly deep cleans
3. One-off or seasonal cleaning
4. Emergency cleaning services
At New Look Townsville, we collaborate with you to develop a cleaning schedule that fits your lifestyle, goals, and funding.
Do I Have to Pay Out of Pocket?
If cleaning services are covered in your NDIS plan and provided by a registered provider like New Look Townsville, you won’t have to pay anything out of pocket. We handle the billing directly with your plan, whether you are:
1. NDIA-managed
2. Plan-managed
3. Self-managed (with invoice submission)
What Tasks Are Included in the NDIS Cleaning Service?
When it comes to NDIS cleaning tasks, there’s a variety of services we offer, which usually include:
1. Cleaning floors (vacuuming and mopping)
2. Dusting and wiping surfaces
3. Cleaning bathrooms and toilets
4. Tidying up kitchen surfaces, stovetops, and sinks
5. Handling laundry and folding clothes
6. Changing bed sheets and keeping things tidy
We tailor our cleaning services to fit your unique needs and preferences. If you have any questions about a specific task, feel free to reach out!
How Do I Get Started?
Getting started is a breeze:
1. Reach out to New Look Townsville to chat about what you need
2. Share your NDIS plan and funding details
3. Pick a cleaning schedule and the services you want
4. Sit back and enjoy a clean, refreshed home — stress-free!
We’ll handle all the paperwork, bookings, and coordination with your plan manager if needed.
How New Look Townsville, a branch of Tendercare Disability Services, Makes NDIS Cleaning Seamless
At New Look Townsville, we’re all about providing NDIS-approved cleaning services with a strong emphasis on quality, reliability, and respect. Here’s what makes us stand out:
✔ NDIS Registered & Fully Compliant
We adhere to strict NDIS Quality and Safeguards standards, ensuring that participants receive support with dignity, safety, and care.
✔ Experienced, Friendly Cleaners
Our team is trained to work respectfully with participants from all walks of life. We focus on clear communication and consistency.
✔ Tailored Cleaning Plans
We believe in personalizing our services. Every participant receives a customized cleaning plan that aligns with their goals and preferences.
✔ Flexible & Reliable Scheduling
Whether you need weekly support or a one-time clean, we’re here for you — with minimal disruption to your daily routine.
✔ Transparent Communication
We keep you in the loop every step of the way — from reminders and arrival times to progress updates and opportunities for feedback.
Final Thoughts
When it comes to NDIS cleaning services, it’s not just about keeping your home neat and tidy — it’s really about enhancing your quality of life, easing stress, and ensuring that participants feel secure and independent in their own environment.
With New Look Townsville, you can rest easy knowing that your cleaning needs are in the hands of professionals who truly care. Our services are customized to fit your unique requirements, fully supported by the NDIS, and delivered with a personal touch.
